Needs a reply 0
Customers whose last text is waiting on you — oldest first.
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Recent orders
Latest activity across the store
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Next phase — AI auto-reply. The hub answers “where’s my order”, sends pay links, and fixes addresses on its own; you approve the tricky ones. Live tool today; AI layer next.
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| Customer | Phone | Orders | Lifetime | Last order | Status | |
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| Order | Customer | Items | Payment | Status | Total |
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Unpaid orders 0
Pending / on-hold / failed in the recent window. Click to open the customer’s conversation.
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Recovery engine is live & wired: the SMS pay-link + Stripe webhook system is running — this view is the human-facing window into it.
Roadmap preview — ships in the AI phase. The support hub above is live today.
Auto-send confidence
Above the line the AI replies on its own; below it, the reply waits for your approval.
◂ Hold for youAuto-send ▸
Guardrails
Hard limits the AI never crosses, no matter how confident.
No medical or dosing advice
Health questions always escalate to a human
No refunds without approval
AI can draft; a person confirms every refund
No price or discount changes
AI never alters totals or issues coupons on its own
What AI will do
Connected actions, not just replies — on top of this live hub.
Answer “where’s my order” with live tracking
WooCommerce + ShipStation, matched by phone
Send Stripe pay links
Rescue abandoned card / PayPal checkouts by text
Proactive tracking + address fixes
Auto-text “shipped 📦 + tracking”; verify addresses before shipping